Privacy Policy

Last Updated: October 7, 2025

At Grand Transportation Services Inc. (“Grand,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, or any related services.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with safe, reliable, and personalized transportation services. This includes:

a. Personal Information You Provide:

  • Name, phone number, email address, and contact details.

  • Driver or rider profile information.

  • Payment information (processed through secure third-party providers).

  • Communications or inquiries submitted through our website or support channels.

b. Automatically Collected Data:

  • IP address, device type, operating system, and browser information.

  • Location data (if you use location-based features or our mobile app).

  • Usage patterns, click data, and session duration for analytics and service improvement.

c. Cookies & Tracking Technologies:

We use cookies, pixels, and similar technologies to remember your preferences, improve performance, and deliver a personalized experience. You can disable cookies through your browser settings, though some features may not function properly.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To operate, maintain, and improve our website and services.

  • To process ride bookings, payments, and service requests.

  • To communicate with users (confirmations, updates, customer support).

  • To enhance security, prevent fraud, and ensure compliance with TLC and legal requirements.

  • To analyze usage and trends to improve user experience and service efficiency.

  • To send promotional updates, if you have opted in to receive them.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share limited data in the following situations:

  • Service Providers: With trusted partners who help us operate our platform, process payments, or provide analytics.

  • Legal Requirements: When required by law, regulation, court order, or government request.

  • Business Transfers: If Grand is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.

All third parties handling your data must comply with our confidentiality and data protection requirements.

4. Cookies

Cookies help us enhance your browsing experience. We use cookies to:

  • Remember login sessions and preferences.

  • Measure and analyze website traffic.

  • Provide tailored advertisements and content.

You can manage or delete cookies through your browser’s privacy settings.

5. Data Security

We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect or store personal information from anyone under 13. If we learn that a child has provided us information, we will delete it promptly.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information.

You may also opt out of marketing communications at any time by following unsubscribe links or contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this policy regularly to stay informed of how we protect your data.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Grand Transportation Services Inc.
36-13 32nd St, Long Island City, NY 11106
Phone: (718) 433-4255
Email: info@rydegrand.com
Website: www.rydegrand.com